Migrating to KORE Console
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KORE Console is the central user interface you will use to manage your KORE account and launch the other consoles from which you'll manage your IoT connectivity.
When you log in you'll land on a dashboard that looks like this:
From here you can:
Manage your credit cards and view past invoices
Switch between your multiple accounts and child accounts
Access the KORE Shop to purchase SIM hardware
Access the Developer Portal to manage your API clients and streaming rules
Launch the Super SIM Console (also directly accessible at https://supersim.korewireless.com)
Launch the Programmable Wireless Console (also directly accessible https://programmable-wireless.korewireless.com/). If you don't have Programmable Wireless SIMs on your account you will not be able to access this and won't see the Programmable Wireless tile on your dashboard.
Access the support center to create and manage support tickets. Learn more about how to contact KORE customer support.
If you go directly to either of the Super SIM or Programmable Wireless Consoles and are prompted for a login, use the same email and password you use to log into the KORE Console.
To launch the Super SIM Console, hover over the Super SIM tile on your dashboard. A blue "Launch" button will appear. Click that to go to the Super SIM Console.
Use the Launch button on any of the other tiles you have to access them.
Programmable Wireless was the first cellular IoT connectivity solution released by Twilio and was amongst the products acquired by KORE. You will not see the tile for Programmable Wireless Console or be able to access it unless you already have Programmable Wireless SIMs on your account. All new customers should use Super SIM.
To launch the Programmable Wireless Console, hover over the Programmable Wireless tile on your dashboard. A blue "Launch" button will appear. Click that to go to the Programmable Wireless Console.
In order to ensure that we complete the migration of all our services from Twilio to KORE and give you time to familiarize yourselves with the KORE replacement, we've elected to release the first iteration of the Programmable Wireless Console with some known issues. None of these should prohibit you from managing your SIMs and we are continuing to fix these. We intend to have all of these remedied before February 20, 2025, the date after which we'll begin removing functionality from the Twilio Console.
When viewing details about a SIM and updating it, multiple alerts notifying you that the update completed appear. Only one update operation has occurred.
When viewing a SIM's past data session activity on the "Connectivity" tab, the tool to show gaps in data session activity is currently not displaying the correct range.
When viewing a SIM's past data session, you can expand the row to learn more about the session but cannot close it unless you click on a different session.
When reviewing usage data in the "Data Insights" section and drilling down into the hourly usage, the chart does not properly populate with the hourly data bars. The chart is empty. The table below still reports the hourly data properly.
When performing a bulk update to SIMs, the table listing your SIMs may stop refreshing and continue to show that SIMs are updating. Refreshing the page will show you the latest status of your SIMs.
If you recently performed a bulk update to your SIMs and did not dismiss the completed alert, the alert does not properly appear upon your next visit to the SIMs list view. It will appear if you start another bulk update. This can make it confusing and appear that the update you just started immediately finished when the multiple progress alerts are displayed but the most recent one will be at the top and should show a bar showing its progress.
If you encounter any other issues as you migrate to using the KORE Programmable Wireless Console to manage your SIMs, please contact our support team so we can log and fix it.
to your account
