Accounts
What is a KORE Account?
A KORE account is the fundamental part of accessing any KORE offering. When you first register with KORE, you will create your first account as part of the registration process. This account grants you access to KORE's various offerings, which you can immediately utilize upon registration or by contacting KORE for access.
Your account(s) are managed centrally across KORE through the KORE Console. You can view your account details by logging into the KORE Console and navigating to your account details.
Account Types
There are two types of accounts, which you would have chosen at the time of registration for your first account:
Individual Account
Business Account
You can see your account type by navigating to the KORE console and then to account details:
Individual Accounts
This is typically selected if you are not a business or are interested in one or more of KORE's offerings and wish to experiment, build a proof of concept, or tinker away with our APIs. An individual account type gives you access to features and functions similar to those of a business account.
Business Accounts
This account type is selected if you are a business which requires additional information for KORE to invoice and do business with you correctly.
It is best practice for business accounts to enter details that relate to the business rather than personal information.
Editing Account Details
Users cannot change all the details of an account, like the account name and email address.
Contact support for properties you wish to change but cannot.
You can edit your account by heading to the account details page and editing the details.
The account details that can be edited are
Company phone number (including country code)
Country / Region
Street address
Apt, Suite, etc. (optional)
City
VAT / Company Tax ID
State / Province
Street / P.O Box
Account Status
Regardless of the type, your account can have one of the following statuses.
Pending - The temporary state before an account is activated.
Active - The initial state of the account.
Suspended - Your account is still active but unable to be used due to things like unpaid bills. Contact Support for more information.
Deactivated - The final state of the account after explicit action to close or deactivate. You are unable to reaccess the account.
Pending Account Status
If you are registering as a business and are based in the European Union, your account will stay in a Pending state until KORE can verify your VAT number, that happens in near real time. If your account is stuck in a pending state, refer to our guide to troubleshoot.
Account Status Flow
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