Resolve VAT Number Validation Issues
How to fix VAT number validation errors?
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Identity & Access Management
How to fix VAT number validation errors?
Last updated
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The VAT Information Exchange System (VIES) was created by the European Union to help businesses validate VAT numbers for cross-border trade within the EU. We use these services to ensure compliance and transparency for our EU customers.
Here are some common problems and how to solve them:
If the VAT Number Validation service is down during your registration, we won’t be able to validate your VAT Number right away. Your registration will be marked as Pending until we can verify it.
You can follow our on resolving an account stuck in a Pending state.
If you need to change your VAT number for an active account and the validation service is unavailable, we cannot validate your new VAT Number immediately. Your account will stay active with the existing VAT Number.
We suggest waiting a few minutes and trying again.
If the VIES VAT number validation service returns an Invalid VAT Number error, double-check that you’ve entered the VAT number correctly, without any typos or extra spaces. Make sure the VAT number follows the correct format for the respective EU country. More information on the VAT number format can be found on the under Q11.
Still having trouble? No worries! Reach out to our Global Technical Support team for further assistance.