Retiring OmniSIM Reach 1.1 (SKU: 14239, 14240, 14639, 16474) - 6th August 2024
The following advisory was sent out on August 6, 2024.
You are receiving this message because you have ordered a version of OmniSIM Reach that KORE has decided to retire. Future orders will now use the newer OmniSIM product launched in 2023.
The reason that we have taken this decision is that the recent Re-Zoning of the IMSI sponsors that we use to provide global connectivity has meant that the initial IMSI used by the older Reach product does not provide the same level of connectivity in the USA. This means that the Out of the box experience, the older OmniSIM Reach product will take longer to connect as it will have to switch to the next IMSI. See OmniSIM Reach - Centralized Multi-IMSI for more details on how this happens.
OmniSIM Reach 1.3 Product Update
The Multi-IMSI configuration has been updated to align IMSI order with network rules, enhancing the out-of-the-box experience in the USA.
Check out the improved documentation for OmniSIM 1.3 on the KORE doc portal. For details on "What is New in OmniSIM 1.3?", please refer to the documentation. More information on other changes in OmniSIM 1.3 is also available.
OmniSIM Reach upgrade paths
| Retired OmniSIM Reach 1.1 | Replacement OmniSIM Reach 1.3 |
|---|---|
16474 - OmniSIM Reach Standard SIM - Triple | 17493 - OmniSIM Reach 1.3 - Triple |
14239 - OmniSIM Reach Industrial SIM - 2FF | 17495 - OmniSIM Reach 1.3 - 2FF |
14639 - OmniSIM Reach Industrial SIM - 3FF | 17494 - OmniSIM Reach 1.3 - 3FF |
14240 - OmniSIM Reach Embedded SIM - MFF2 | 17536 - OmniSIM Reach 1.3 Embedded - MFF2 |
n/a | 18491 - OmniSIM Reach 1.3 Embedded - USON8 |
As a customer there is nothing that you need to do.
KORE customer support will transfer your eligibility to the new products. The next time you place an order, you will see the replacement products.
Your contract and pricing remain unchanged with the new OmniSIM product, which uses your existing plans.
Your current OmniSIM Reach stock in your account will remain unaffected and continue to function as usual.
There are no changes to the other OmniSIM (Rush/KATTCC) products you may be using at this time.
If you have any questions about anything in this email, in our docs, please contact your KORE account representative or KORE customer support.
Sincerely, The KORE Team
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