Prepaid plans quick start guide
OmniSIM Reach prepaid plans quick start guide for ConnectivityPro
KORE provides two prepaid plans for low data usage: a 3-year plan with up to 250 MB or a 5-year plan with up to 500 MB. These plans are paid in advance and are only available with our OmniSIM Reach SIM cards.
How do prepaid plans work?
The following table highlights the key parameters and features of our prepaid plans.
ConnectivityPro account
Prepaid and postpaid SIMs require separate accounts. Existing ConnectivityPro users can contact their account manager or account representative. Their email is on the Company Information page (Account > Company Information) in ConnectivityPro.
Services included
We offer a prepaid data plan only. SMS and Voice are not supported. If you need SMS or Voice, please contact your KORE representative to explore other options.
SIM cards
We offer triple-cut SIM cards. Test SIMs Complementary KORE eSIM Starter Kits are available on our KORE site. While the test SIMs are not configured with prepaid plans, they will help you understand the value of our global flexible future-proofed IoT connectivity solution.
Activating SIMs
There is no need to activate your SIMs, as they will be shipped in active state, which means they are ready for use as soon as you get them.
Deactivate or terminate SIMs
You must create a case and request our Support team deactivate or terminate any SIMs for you.
Note: You cannot reactivate a SIM once it has been deactivated or terminated.
APN
The APN used is data.apn.name
APIs
Prepaid accounts cannot manage the provisioning of SIM subscriptions through our public APIs.
Network coverage information
Prepaid plans are offered for the OmniSIM Reach product at the Preferred service level, with coverage in Europe (EU) or North America (NAM). For network coverage of this service level per region, consult our Coverage map. OmniSIM Reach provides connectivity with resilient coverage through multiple available networks. Powered by centralized multi-IMSI technology, you can deploy a single SIM SKU that supports failover connectivity by switching to another network when one is unreachable. If you need global connectivity or connectivity in other regions, please contact your KORE representative to explore other option
Permanent roaming restrictions
The publicly available Coverage Map lists the covered networks per country and service level, and the downloadable coverage document indicates which networks have permanent roaming restrictions. KORE customers with login access can access more detailed service availability per network. Note: Canada roaming is restricted to 90 days. If your devices need to roam permanently in Canada, we can support you with OmniSIM Reach postpaid plans and a downloadable eSIM local profile. Contact your KORE representative to explore these options.
Invoicing
You will be charged upfront for either a 3-year term (with up to 250 MB) or a 5-year term (with up to 500 MB) for data connectivity and a SIM.
Term ends before you have used all the usage
All unused data will be forfeited once your contract term duration ends
Term expires or data usage exceeded
You will be charged the same prepaid amount automatically, and your contract will renew unless you deactivate or terminate your SIMs before the end of your contract term.
Convert to postpaid (prepaid SIMs converted to postpaid after activation)
Prepaid and postpaid accounts are under different contracts, so converting from prepaid to postpaid after SIM activation is not possible. Downloadable eSIM profiles are not available on prepaid plans. Please contact your KORE representative to explore other options.
Order SIMs
KORE will manage your initial SIM order and account creation on ConnectivityPro. SIMs are activated the day they are shipped and will be ready to use upon arrival. You can place additional SIM orders using ConnectivityPro as needed.
For detailed instructions on ordering SIMs, select the Help Center menu option in ConnectivityPro to access the Order SIMs article.
Shipping and delivery costs
KORE partners with FedEx and UPS. Shipping and delivery times vary based on location.
Netherlands: Within Europe and the UK, shipping costs will be approximately €15, with 2-3 business day delivery.
USA: Shipping costs start at $11, with a 3-7 business day delivery. 2-day and overnight delivery are available with an additional charge.
Usage
The Usage menu allows you to monitor usage. Select the Help Center menu option in ConnectivityPro to access the Usage article for general information and filter options (Help Center > ConnectivityPro > Usage > Usage). To create a usage rule, select the Help Center menu option in ConnectivityPro to access the Usage rule article for instructions (Help Center > ConnectivityPro > Usage > Usage rule).
Need help?
The following self-service and contact options are available if you need them:
Help Center articles: Access ConnectivityPro self-service articles by selecting the Help Center icon on the main menu and then going to Knowledge Base > KORE Help Center > ConnectivityPro.
Create a support case or ticket: In ConnectivityPro, Select the Help Center icon on the main menu, choose the relevant support option under Technical Support or KORE Support, and create your case or support ticket. Note: Additional information on creating and tracking a case is available in the Help Center - KORE Help Center > Need more help? > Cases or support tickets.
Contact your account manager or account representative. Their email is available in ConnectivityPro - Account > Company Information
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