Multiple accounts
Parent/child accounts
Overview
You will always have a single (parent) account when you complete your registration. But if a single account does not meet your needs, you can create and configure multiple accounts with KORE.
There are two types of accounts you can create after you have registered to KORE.
Parent account
Child account
Every account, whether or not it has child accounts, belongs to an account hierarchy. This allows you to configure your resources and accounts as your solution grows.
Parent account
Your initial account will always be the parent account, which is the billable account that consolidates charges from all associated child accounts, if applicable. The parent account is the primary account affiliated with KORE.
Each parent account has a separate invoice, payment methods, user base, API credentials, and resources. For example, the SIMs in Account 1 have no connection to the SIMs in Account 2, even if both accounts belong to the same owner, and both Account 1 and Account 2 will receive an invoice.
A parent account will always have one owner who can invite additional users. Any user with any role can create an account, which they will be automatically assigned as the owner. A user can own multiple parent accounts and can easily switch between them.
Child account
A child account allows you to allocate your resources to various subaccounts. Some users do this to organize resources by end customer, department, region, or business unit. Ultimately, how you structure your accounts and resources is up to you.
A child account must always be associated with a parent account. Child accounts are not billable separately, and a root-level parent is always associated with any hierarchy invoicing.
All users with access to the parent account will inherit the same set of permissions in the child accounts. A user can move resources from a parent account to a child account, which means these resources will now be managed from the destination child account.
Any charges generated from a child account will be aggregated under the parent account at the rates agreed upon with KORE for the parent account.
KORE supports only one level of parent/child.
Viewing and switching accounts
If you have multiple accounts, either multiple parent or child accounts, you will need to view and switch between them.
Regardless of which application you are using, the top banner will always present you with the current account and its status you are currently in.
If you want to switch to a different account, select the account switcher, choose from the last three visited accounts, or view all accounts.
All the accounts you have access to will be presented to you, allowing you to switch to or view the details of each account.
Search accounts
You can search for an account using the account ID or account name.
Switch accounts
When you 'View All Accounts,' we track which application you came from. If you select the 'Switch To' action on any account, we will do two things:
Switch the account
Redirect you back to the application you came from
The account context you are in is shared across KORE's applications, so if you open any other application, the same account context will be presented.
View account details
Account > View Account Details
You can view account details for any of the accounts. This action will transfer you to the account details page.
Account hierarchy examples
Default Behaviour
In this example (the default behavior), the user is satisfied with a single account they created during registration.
Multiple child accounts
You wish to segregate your resources per child account for each end customer and report on each end customer based on the unique account identifier for each child's account. Each resource, such as a SIM, will identify the child and parent accounts to which it belongs.
In this example, you will receive a single invoice with the charges rolled up from each child account (A, B, C) to Account 1.
Multiple parent accounts
You may wish to have different invoices billed to other addresses. In this instance, each account is considered a different hierarchy, and each will receive an invoice to the same user (owner).
Combination of multiple parent and child accounts
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