# Profile

Each user has a unique profile associated with them. 

{% hint style="info" %}
Profile changes are automatically synced in all platforms.
{% endhint %}

## Profile

Select **My Profile** from the menu next to your name to review or update your profile information.

<div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FAEen5aM5VFP4fadGHSrf%2FProfile_select.png?alt=media&#x26;token=204ca500-f4e9-4a63-9343-1ffbba031dfb" alt=""><figcaption></figcaption></figure></div>

The profile dashboard includes basic information about your profile.

<div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FJxjbqc7ljO4fVm30inzI%2FProfile_main.png?alt=media&#x26;token=a6f77396-b7a7-452b-9f34-012cc37f9047" alt=""><figcaption></figcaption></figure></div>

<table><thead><tr><th width="172.88885498046875">Option</th><th>Description</th></tr></thead><tbody><tr><td><a href="#profile-avatar">Avatar</a></td><td>Your picture or avatar if you choose to add one.<br>Note: This will show on all accounts.</td></tr><tr><td>Name</td><td>Your first and last name</td></tr><tr><td>Additional tabs</td><td>Additional options include:<br>* Dashboard - main page<br>* <a href="#profile-details">Profile</a> - your name, phone, and email<br>* Security - reset password and MFA options</td></tr><tr><td>Invitations</td><td>Links to any invitations you have received and not responded to.</td></tr></tbody></table>

### Avatar <a href="#profile-avatar" id="profile-avatar"></a>

You can add an avatar or picture to your profile, which will be shown on the top menu bar as you navigate between all KORE platforms.

1. Select the edit button from the avatar icon on the Dashboard.\
   ![](https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2Fv3wEvrC548xwUktxzxiK%2FAvatar%20-%20select.png?alt=media\&token=b8989d82-b2c4-4d58-9194-124248f1f603)
2. Select one of the three options to add the image.

   <div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FpPgLSE4b510r6NaqPpHH%2Favatar%20-%20upload.png?alt=media&#x26;token=9baabc8f-187c-422d-ab43-cc34f3b00f04" alt=""><figcaption></figcaption></figure></div>
3. Align the image to fit using the frame tools, then select **Update**.\
   ![](https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FUW9zIKjobe3PscmkAgq3%2Favatar%20-%20avatar%20align.png?alt=media\&token=55e65d67-7b50-4d93-a9b3-cb2761dda02d)
4. Review your image on the Profile page and the header. Edit the image again if it does not display properly.&#x20;

   <div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FlOgdFbdOL370H2LGxkFK%2Favatar%20-%20avatar%20review.png?alt=media&#x26;token=bd367d82-4044-4a96-b7ec-6bf0b6a8385f" alt=""><figcaption></figcaption></figure></div>

### Profile  <a href="#profile-details" id="profile-details"></a>

The profile information is automatically loaded from your original registration.&#x20;

<div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FmMx7ttVyLk0mCcM7J3xp%2FProfile%20menu.png?alt=media&#x26;token=d51c1bfa-8dee-4e6d-bc79-027eaf252cf4" alt="" width="402"><figcaption></figcaption></figure></div>

You can update the following fields from this page:

* First name
* Last name
* Phone

{% hint style="info" %}
Role change - refer to [transfer-account-ownership](https://docs.korewireless.com/console/user-management/transfer-account-ownership "mention") or [#change-user-role](https://docs.korewireless.com/console/user-roles-and-permissions#change-user-role "mention")\
\
Email - You cannot change your email. Contact [Global Technical Support](https://korewireless.service-now.com/login_with_sso.do?glide_sso_id=147af54697a22194c4e478e3a253af8a) for email changes.
{% endhint %}

### Security

The security tab allows you to reset your password and MFA options.

<div align="left"><figure><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FzH24wmEwlYb1TClUFKtv%2Fprofile%20security.png?alt=media&#x26;token=fc8d6961-9f6e-4d59-a35f-671105347a16" alt=""><figcaption></figcaption></figure></div>

<table><thead><tr><th width="220.6666259765625" valign="top">Option </th><th>Description</th></tr></thead><tbody><tr><td valign="top">Email</td><td>Your email is listed for confirmation. Select the <strong>Send reset password link</strong>; the system will display a confirmation message when the email is sent. The email link expires in 30 minutes.<br><strong>Note:</strong> If this email is used for other KORE platforms (ConnectivityPro, SecurityPro), that password will also be changed.</td></tr><tr><td valign="top">Text (SMS)</td><td>Not available in all areas.<br><img src="https://2592305960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj6QcqCeek2LmISTs9Rfp%2Fuploads%2FY4GYb8YaAA9tudYMzbcD%2Fprofile%20-%20security%20SMS.png?alt=media&#x26;token=a1a28965-71df-402b-b3e1-d2304ed6ee6a" alt=""></td></tr><tr><td valign="top">Authenticator Apps</td><td><p>Allows you to select an authenticator app on your phone to log in. The system will not display which app you select for security.<br><br>The first time you log in after you select this option, it will display a QR code to scan on your phone. Select the app you want to use for MFA authentication. </p><p> <br><strong>Note:</strong> If you forget which authentication app you selected, contact <a href="https://korewireless.service-now.com/login_with_sso.do?glide_sso_id=147af54697a22194c4e478e3a253af8a">Global Technical Support</a>. Your MFA selection will then be switched to email, allowing you to log in and reassign an authention app.</p></td></tr></tbody></table>