# Unable to cancel order

1. **Check the Cancellation Window**
   1. Orders can usually only be cancelled within a specific timeframe after they are placed. Verify whether the cancellation option is still available on the "Orders" page.
   2. Once an order is shipped or fulfilled, cancellations are not possible.
2. **Facing Technical Issue**
   1. If you're experiencing technical problems, try the following:
      1. Refresh the page or use a different browser.
      2. Clear your cache and cookies.
3. **Contact Support**

   If the issue persists, contact our customer support team. Provide details such as the error message and steps you've already tried.

   1. **Contact Us:** Visit our [Shop portal](https://shop.korewireless.com/) and click the **Contact Us** form. Fill in the relevant information and submit the form.  
   2. **Email:** <support@korewireless.com>


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