> For the complete documentation index, see [llms.txt](https://docs.korewireless.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.korewireless.com/troubleshooting/troubleshooting/terms-purchase-issues.md).

# Terms Purchase Issues

Follow these steps to resolve KORE Credit Terms payment issue:

1. **Verify Payment Details:**
   * Check if your account is eligible and has Terms enabled in your account.
   * Ensure you are logged in to the Terms enabled account.
2. **Try an Alternative Payment Method:**
   * Use a Credit card
3. **Clear Browser Cache and Cookies**
   1. Clear your browser's cache and cookies, then try the transaction again.
   2. Alternatively, try using a different browser or device.
4. **Contact Support**

   If the issue persists, contact our customer support team. Provide details such as the error message and steps you've already tried.

   1. **Contact Us:** Visit our [Shop portal](https://shop.korewireless.com/) and click the **Contact Us** form. Fill in the relevant information and submit the form.  
   2. **Email:** <support@korewireless.com>


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