# Order Confirmation Email Issue

1. **Check Your Email Inbox:**
   1. Ensure you've entered the correct email address during checkout.
   2. Look in your spam/junk folder or promotions tab for the email.
2. **Verify Your Payment & Order Status:**
   * Confirm if your payment was successfully processed
   * Confirm the Order is visible on the "Orders page".
3. **Contact Support**

   If the issue persists, contact our customer support team. Provide details such as the error message and steps you've already tried.

   1. **Contact Us:** Visit our [Shop portal](https://shop.korewireless.com/) and click the **Contact Us** form. Fill in the relevant information and submit the form.  
   2. **Email:** <support@korewireless.com>