# 20500 ## Description The KORE API encountered an error when processing your request. ## Possible Causes This generally indicates an error in the server handling logic or a timeout in the API. ## Possible Solutions * Check our [status page](https://korewireless.service-now.com/csm?id=services_status) for more details. * Retry the request * If our status page has no information, contact KORE support with details about the requests that are failing, and we will investigate. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.korewireless.com/errors/20500.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.