Credit Card Payment Issues

Follow these steps to resolve credit card payment issue:

1. Verify Payment Details:

   • Check if your card information (number, expiry date, CVV) is entered correctly.

   • Ensure you have provided a valid address.

2. Try an Alternative Payment Method:

   • Use another card or an alternate payment method (Bill to Account for eligible users only).

   • Your bank may block the payment due to security concerns. Call your bank to verify and authorize the transaction.

3. Clear Browser Cache and Cookies

   1. Clear your browser's cache and cookies, then try the transaction again.

   2. Alternatively, try using a different browser or device.

4. Contact Support

   If the issue persists, contact our customer support team. Provide details such as the error message and steps you've already tried.

   1. Contact Us: Visit our Shop portal and click the Contact Us form. Fill in the relevant information and submit the form.

   2. Email: [e-mail]