eSIM switch options

This page provides instructions for downloading, enabling, switching, and deleting eSIM profiles.

Requirements

The following is required for download, enable, and switch options:

• Contract terms and plans for switchable profiles must be available on your account.

• The device must have the ability to be provisioned remotely; use the eSIM validation tool to confirm.

• The device must be connected to the network (in session) and support binary SMS (SMS MO-MT)

• APN data.apn.name

• The bulk eSIM switch option requires that all eSIMs have the same product offer.

• KORE VZW requires an IMEI for each switch.

Switch, download, and enable process

Follow these steps to request a download, enable, or switch a profile.

Enable and switch - we recommend waiting until the device is in the switch profile's geographical area to ensure it can connect to the new networks.

The switch time can take up to 10 minutes. Refer to the eSIM switch - monitor and troubleshootingarticle if needed.

Subscriptions > Inventory > eSIM view > Switch Subscriptions > Inventory > eSIM view > ICCID > Switch Subscriptions > Inventory > eSIM view > EID > Switch

1. Check that the device is powered on, connected to the network, can receive binary SMS, and can be remotely provisioned.

2. Select the eSIM or eSIMs using one of the following options.

   1. Single eSIM - use the general search or filter to select the EID or ICCID, and then select Switch.

   2. Bulk switch - select Switch from the Inventory list (and either choose or paste a list of EIDs.

3. Select the request category, and then select CONTINUE.

   

   1. Download profile - continue to the next step.

   2. Switch profile - confirm or reselect if you want to deactivate or suspend the current profile, then select CONTINUE.

      
   3. Enable profile - skip to confirmation.

4. Select the service type and activation profile. The features and plans will automatically display. Review and then select CONTINUE. Note: Activation profiles can be created during a switch, but we recommend making them in advance to ensure consistency.

   
5. Add the IPND information for KORE TELS2.

6. Review all the information, and then select CONFIRM.

   1. Download and switch - the new ICCID will not be available until after the switch. Review the option to disable the retry option.

      
   2. Enable - review the option to disable the retry option.

      
7. Monitor your switch request.

8. Add a usage rule if needed once the switch is complete.

Switch - Once the switch is complete, the new ICCID profile will be in ready state (KORE TELS2 in test) until the first CDR file is processed. Then, it will automatically switch to active. If ready state is unavailable for that service type or is not part of your contract, the new profile will be moved to active.

Delete profile

The delete profile option allows you to remove a profile that is no longer needed from the card, freeing up memory on the card. The maximum amount of profiles you can have on a card is 8.

The delete profile option is available on the EID details page of the eSIM.

• Service type KORE VZW or "KVZW" product offers cannot be deleted using this process. Terminating the ICCID will automatically delete the profile.

• The profile must be in a pending scrap or scrap state.

Delete process

Subscriptions > Inventory > eSIM view

1. Find the EID using one of the search options. Select the EID to view the EID details page.

2. Check that the device is powered on, connected to the network, can receive binary SMS, and can be remotely provisioned.

3. Select the Delete Profile button.

   
4. Choose the ICCID number (profile) from the list and then select CONTINUE. Note: Profiles eligible for deletion will be listed in black, and ineligible will be listed in gray.

   
5. Confirm the ICCID selected.

   
6. Verify the ICCID, the option to disable the retry option, and then select CONFIRM.

   
7. Close (X) the confirmation window.