Invoices

Billing > Documents

You can find your invoices under the Documents tab on the Billing menu.

Invoices

Invoice types

There are three types of documents.

Invoice type	File name	Frequency
Usage and recurring charges	Invoice number.pdf	Monthly
Hardware	Invoice number.pdf	After every purchase
CSV summary	YYYYMMDD-YYYYMMDD.csv	Monthly

Invoice

KORE information

Invoice header

You will need this information if you contact Global Customer Support.

Field	Notes
Invoice #	Invoice number.
Billing month	Service month billed.
Issue date	Issue date of the invoice.
Due date	Due date of the invoice.

Customer information

Customer information

Field	Notes
Bill to	Billing address on the account.
Fees at a glance	Summary of total owing, which can include: Recurring fees Usage fees Other/hardware fees Tax (if applicable) The total amount owing and currency
Account ID	The account number for the main or billed account.
Tax/VAT Registration Number	Required for business accounts. Tax or VAT number requirements depend on geographical area.
Ship to	Shipping address on file.
Purchase order #	Purchase order numbers are optional. If you choose to use a purchase order number, we will use the number on file for the amount of time you authorize. Quarterly or yearly purchase order numbers are preferred. Note: Monthly purchase order numbers must be received by the 18th.
WAY BILL NUMBER#	Waybill number is applicable.
Terms	Payment terms if available on your account. Example: net 30 days.

How to pay

Credit cards will be charged directly.

Wire transfer information

Field	Notes
ACH payment	The bank routing and transit numbers if this payment option is available.
Wire transfer payment	Bank information information if this payment option is available.

How to contact us

The information includes the local mailing and email address for invoice-related questions.

Local contact information

Field	Notes
Our address	Mailing address in your geographical area.
Phone number	Phone number for your local area.
Payment remittance and overdue payment query information	Email addresses for invoice inquiries.

Recurring fees

Invoice recurring fees

Most monthly recurring charges (MRCs) are system access fees (SAF) for plan bundles and other monthly charges.

• MRCs are billed in advance for the next month

• SIMs activated during the billing period are prorated

• The rate may be an average of the contracted rate based on full month and prorated charges (SAF and plan charges)

Note: The name of the fee includes the month of the charge.

Charge type	Notes
SAF charges	SAF charges are monthly. Note: If a SIM is active for two days or less in a billing period, there is no SAF charge.
Plan charges	Plan charges are for each SIM.
VPN charges	Monthly lease fee.
Prorated charges	These are usually charges for SIMs activated during the billing period.

Usage fees

Invoice usage fees

Usage charges include data, SMS, and voice charges for the previous month billed retroactively. This will include plan overages, roaming charges, and all usage charges for pay-per-use (PPU) plans.

Note: The name of the fee includes the month of the charge.

Charge type	Notes
SMS (text) service fees	SMS totals are based on the number of messages that are sent or received from active SIMs. Plans can be for a specific amount of messages or just a set charge for each message (PPU). There is no credit or rollover for messages not used.
GPRS (data) service fees	Data plans are based on the total usage of your SIMs within the billing period and vary based on the type of plan. Refer to your contract for any session rounding rules. There is no credit or rollover for data not used.
Voice service fees	Voice (airtime) is charged by the minute; refer to your contract for any rounding rules.
Overage fees	Overage fees are clearly marked.

Other/hardware/fees

Invoice hardware and misc charges

This section includes non-connectivity charges. The month the fee applies to is included in the name.

Note: Hardware is invoiced separately immediately after purchase.

Charge type	Notes
API charges	API is a one time charge.
Late payment fees	Late payment fees will be listed and added to the invoice total.
Overdue balance	Any overdue balances will be listed but not added to the invoice total.
State based	The rate will be an average of the contracted rate based on full month and pro-rated charges.

Subtotal and tax

Subtotal breakdown and total

Field	Notes
Subtotal	Total recurring charges, usage fees, and other/hardware fees.
Tax	Taxes if applicable and description of taxes.
Total	The total amount owing and currency.
Click Here to Pay	The link directs you to a secured site to pay the invoice online. Note: The link will no longer be available if the balance has been paid or the invoice canceled.

CSV invoice summary file

A CSV summary version of the monthly invoice is also available.

Monthly invoice csv file format

Field	Name
InvoiceBilingPeriod	YYYYMMDD-YYYYMMDD format.
InvoiceAccountPlatformId	The Account SID number of the usage/charge. Note: For parent/child accounts, this will be the parent account.
OwnerAccountPlatformId	The Account SID number billed for the usage/charge. Single accounts - the same as the InvoiceAccountPlatformId. Parent/child accounts - the account the SIM is assigned to.
SkuName	Product type (i.e. data plan).
Description	Product description (i.e. data plan name).
BillingCurrency	Billing currency based on your contract.
UnitOfMeasure	Based on the SkuName: EA - each MB - megabyte
Quantity	The value is based on the UnitOfMeasure column.
Rate	Contracted charged rate.
Total	Total charged rate for that line item charge.